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Please note that the Help-You-eFile function is only available during SARS Contact Centre operating hours which are from 08:00 to 16:30, Monday to Friday except on Wednesdays, when the contact centre is open from 09:00 to 16:30.

Help-You-eFile will make completing your individual Income Tax Return (ITR12) easier. You "share" your eFiling browser screen with our agent who will then talk you through the process, helping you address any difficulties you experience in completing your return. For more detailed information, click here.

Simply follow these steps:
Step 1:Call the SARS Contact Centre on 0800 00 SARS (7277) and select option 5 for Help-You-eFile.
 When prompted for your Session ID, enter the 5 digit number found on your toolbar above.
 A SARS agent will call you (call back will be enabled once you accept the terms and conditions).
Step 2:A pop-up message will now be displayed with your SARS agent's name for you to confirm whether you would like the SARS agent to assist you.
Step 3:Select 'Yes' to allow the agent to see your actions on the eFiling website and highlight areas on the page to help you resolve your query.

Note:The agent will have no other access to your computer and will not be able to view any other web pages or sensitive information. Passwords and bank account details are hidden at all times.

Help-You-eFile is a new service that:
  • Gives eFilers access to one of our specially trained agents to guide you while you're eFiling.
  • "Shares" your eFiling screen with a SARS agent who will help you with completing your tax return.
  • Allows you to benefit from the support and advice of SARS staff without having to walk into a branch.
  • Please note that Help-You-eFile is only available for certain functions on the eFiling website. In time we plan to extend the service. Click here for the list of functions which Help-You-eFile currently supports.
How to get started with your Help-You-eFile session?
  • Accept the Terms and Conditions.
  • Get your Help-You-eFile session ID number on your toolbar.
  • Call the SARS Contact Centre on 0800 00 SARS (7277), select option 5 on the telephone system and when prompted, enter your Help-You-eFile session ID.
  • A Help-You-eFile User Guide is available for download click here. Or for additional assistance, please see our You Tube Video click here.
Is my information secure?

Yes! Don't worry, your banking details and login information cannot be seen by our agents.

Can I get help with forms?

Help-You-eFile is only available on those forms which use Adobe Flash Player and not PDF forms. To install Adobe Flash Player, click here

A Help-You-eFile session can only be started by you and is available for the following functions on the eFiling website:
  • Individual income tax return (ITR12).
  • Statement of account (SOA).
  • Notice of assessment (ITA34).
  • Tax calculator.
  • Payments.
  • Password reset.
  • Change own password.
  • Supporting documents.
  • Request for correction.
  • Returns History.

Initially not all screens will be available to share; if they're not available a pop-up message will appear on the page to let you know.

A SARS agent will gladly call you back.
Please complete the following to assist us in authenticating you
and connecting you to an agent as soon as possible:
First Name :*
Last Name :*

Tax Reference Number :
Contact Number:*
Confirm Contact Number:*
Required fields are marked with *

Not just yet!

You can only use Help-You-eFile on certain pages for the moment .Currently it's only available for the:

Please contact the SARS Contact Centre on 0800 00 SARS (7277) to find the best way forward.

We look forward to expanding Help-You-eFile in future!

Dear taxpayer

You have recently received assistance from a SARS call centre agent via our Help-You-eFile process on your eFiling profile. We would like to get feedback on your experience and how to improve on our service to you. The survey below will only take one minute to complete. Thank you for your help and feedback.

Dear taxpayer

We noticed that you did not connect to an agent on the Help-You-eFile system. We would like to get feedback on your experience and how to improve on our service to you. Thank you for your help and feedback.

  1. Please provide more detail for the answer above (if applicable).
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