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Help-You-eFile will make completing your individual Income Tax Return (ITR12) easier. You "share" your eFiling browser screen with our agent who will then talk you through the process, helping you address any difficulties you experience in completing your return. For more detailed information,
|Step 1:||Call the SARS Contact Centre on 0800 00 SARS (7277) and select option 5 for Help-You-eFile.|
|When prompted for your Session ID, enter the 5 digit number found on your toolbar above.|
|A SARS agent will call you (call back will be enabled once you accept the terms and conditions).|
|Step 2:||A pop-up message will now be displayed with your SARS agent's name for you to confirm whether you would like the SARS agent to assist you.|
|Step 3:||Select 'Yes' to allow the agent to see your actions on the eFiling website and highlight areas on the page to help you resolve your query.|
Note:The agent will have no other access to your computer and will not be able to view any other web pages or sensitive information. Passwords and bank account details are hidden at all times.
Yes! Don't worry, your banking details and login information cannot be seen by our agents.
Help-You-eFile is only available on those forms which use Adobe Flash Player and not PDF forms. To install Adobe Flash Player, click here
Initially not all screens will be available to share; if they're not available a pop-up message will appear on the page to let you know.
A SARS agent will gladly call you back.
Please complete the following to assist us in authenticating you
and connecting you to an agent as soon as possible:
|First Name :||*|
|Last Name :||*|
|Tax Reference Number :|
|Confirm Contact Number:||*|
|Required fields are marked with *|
You can only use Help-You-eFile on certain pages for the moment .Currently it's only available for the:
Please contact the SARS Contact Centre on 0800 00 SARS (7277) to find the best way forward.
We look forward to expanding Help-You-eFile in future!